Reference

horas711 Legal Rules For Your Account

horas711 Legal pages put our account rules, privacy approach and access conditions in one place before you open an account.

Account termsPrivacy controlsLocal access
horas711 horas711 Legal Rules For Your Account
POLICY CONTACT

Contact Us About Legal Account Questions

A clear contact path helps when a Legal question affects your account or wallet status.

Account access desk Use the account support route when phone verification, identity details or a Legal access decision prevents you from reaching your account. Include the affected device and time of the attempt.
Wallet record help For DANA, OVO, GoPay, QRIS or bank transfer questions, send the transaction reference through support. We use that record to separate a payment query from a wider policy request.
Policy request route Ask support for a copy, correction or change assessment concerning your personal data. We may request account verification before discussing records connected with your profile.
RECORDS AND CONTROL

Protect Your Legal Account Records

We handle Legal matters through defined account controls rather than informal promises. Your profile, device session and transaction references are considered together when we check access or answer a policy request.

Data handling

We use account details to create access, complete phone verification, connect wallet records and respond to policy requests. We do not treat a support conversation as permission to change unrelated account data.

Cookie choices

Cookies may keep your session and selected page settings available on mobile or desktop. Clear them through your browser when needed, then contact us if a Legal access issue remains.

Account security

Keep your phone detail and login credentials private. If access looks unfamiliar, contact support from the account route and mention the device path so we can examine the session.

Record retention

We retain account and payment references only for the operational, dispute and policy purposes described in the current Legal text. A deletion request is assessed against those requirements.

Access requests

You can ask what personal records relate to your account, request a correction, or ask how a restriction was reached. We may verify your phone before releasing account-specific material.

Change requests

Send a requested correction or privacy change through support, using the contact route attached to your profile. We record the request, check its scope and reply with the next step.

Find Legal Answers Before You Join

These Legal answers cover the points Indonesian account holders usually need before registration. If your situation involves a wallet record, phone verification, travel or a restricted connection, use the policy contact route for an account-specific response.

Legal access depends on local law and is available only where local law permits. Your registration details, phone verification and connection context may also affect whether account access can proceed.

Yes. Contact us through the policy request route and ask for the personal records connected with your account. We may verify your phone or account details before discussing or releasing them.

Legal handling connects DANA or QRIS references with the account transaction they describe. We use those records for reconciliation, support and policy purposes set out in the current text.

You can request a correction through support using the contact route linked to your profile. Tell us which detail is wrong, and we may confirm your phone before changing the record.

Cookies can preserve a session and selected settings on your browser. Clearing them may sign you out or remove preferences, but it does not replace the Legal rules applied to your account.

Use the account access desk and include your device type, phone detail and the time of the attempt. We can explain the available policy path where local law permits an account response.

You may submit a deletion request through support. We assess it against account, payment reconciliation, dispute and other retention duties described in the current Legal text before replying.